More than just a job: the motivational forces behind public sector employees’ performance
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Abstract
The public sector relies on human capital as its most valuable resource, which directly affects the performance level of a government. Hence, employee motivation is crucial to ensure the efficient use of public resources to achieve policy objectives. This study examines the factors influencing public servants' motivation and performance using Self-Determination Theory, which encompasses both intrinsic and extrinsic motivational factors. Data were collected from 303 public servants and analyzed using SmartPLS software. The findings indicate that compensation, empowerment, and job satisfaction have a positive impact on motivation, whereas self-development and the work environment do not. Motivation is also linked to employee performance. These insights can help policymakers enhance motivation strategies and improve efficiency, retention, and service quality while maintaining low operating costs. This study also contributes to Self-Determination Theory by offering practical implications for researchers and practitioners seeking to understand and enhance motivation in the public sector. Strengthening these factors can improve public service outcomes and overall sector effectiveness.
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