Mastering Consumer Conversion: Unveiling the Management of E-Commerce Purchase Intentions DOI: https://doi.org/10.33093/ijomfa.2023.4.2.9
Main Article Content
Abstract
The global market structure has undergone significant transformations due to the widespread integration of information technology. As a result, electronic commerce has emerged, propelled by technological advancements, and has established itself as a fundamental pillar of the digital economy. This research paper aims to provide a thorough analysis and evaluation of various scholarly works and studies concerning digital shopping and explore the factors that impact consumers' purchasing behaviour on e-commerce sites. The quantitative method was used to analyse the connection between price consciousness, trustworthiness, business competency with customer buying inclination, perceived convenience and effectiveness. The findings reveal that trustworthiness and the results indicate that consumer buying inclination in e-commerce sites is positively influenced by factors such as trustworthiness, as well as the perceived convenience and effectiveness.
Article Details
References
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-t
Aldhmour, F., & Sarayrah, I. (2016). An Investigation of Factors Influencing Consumers’ intention to Use Online Shopping: An Empirical Study In South Of Jordan. Journal of Internet Banking and Commerce, 21(2), 1.
AL-Hassani, H. Q. M. H., Khakimova, N., & Alfadaa, F. I. (2020). The Factors Affecting Online Purchase Intention Among University Students In Malaysia: A Quantitative Study During COVID-19. Journal of Critical Reviews, 7(16). https://doi.org/3464-3477
Ang, L., & Lee, B. (2000). Transacting on the internet: A qualitative and quantitative exploration of trust, brand equity and purchase guarantee. Cited 24.02.10.
Athapaththu, J. C., & Kulathunga, D. (2018). Factors affecting online purchase intention: Effects of Technology and Social Commerce. International Business Research, 11(10), 111. https://doi.org/10.5539/ibr.v11n10p111
Azizi, S., & Javidani, M. (2010). Measuring e-shopping intention: An Iranian perspective. African Journal of Business Management, 4(13), 2668-2675.
Blackwell, R. D., Miniard, P. W., & Engel, J. F. (2001). Consumer Behavior 9th Edtion. South-Western, Ohio.
Brassington, F., & Petitt, S. (2006). Principles of marketing. London, NY: FT Prentice Hall.
Bukhari, F. A., Rizwan, M., Liaquat, K., Ashraf, R., Ali, S. M., Azeem, S. R., ... & Ali, M. A. (2013). An investigation of customers to explain the purchase intentions for expensive mobile phone. Journal of Basic and Applied Scientific Research, 3(11), 87-96.
Chen, M. Y., & Teng, C. I. (2013). A comprehensive model of the effects of online store image on purchase intention in an e-commerce environment. Electronic Commerce Research, 13(1), 1-23. https://doi.org/10.1007/s10660-013-9104-5
Chen, Y. H., Hsu, I. C., & Lin, C. C. (2010). Website attributes that increase consumer purchase intention: A conjoint analysis. Journal of Business Research, 63(9-10), 1007-1014. https://doi.org/10.1016/j.jbusres.2009.01.023
Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, 77(4), 511-535. https://doi.org/10.1016/s0022-4359(01)00056-2
Chinomona, R. (2013). The influence of perceived ease of use and perceived usefulness on trust and intention to use mobile social software. African Journal for Physical, Health Education, Recreation & Dance, 19(2).
Chiu, Y. B., Lin, C. P., & Tang, L. L. (2005). Gender differs: Assessing a model of online purchase intentions in E-Tail Service. International Journal of Service Industry Management, 16(5), 416-435. https://doi.org/10.1108/09564230510625741
Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218. https://doi.org/10.1016/s0022-4359(00)00028-2
Dachyar, M., & Banjarnahor, L. (2017). Factors influencing purchase intention towards consumer-to-consumer e-commerce. Intangible Capital, 13(5), 948. https://doi.org/10.3926/ic.1119
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of Information Technology. MIS Quarterly, 13(3), 319. https://doi.org/10.2307/249008
Doherty, N. F., & Ellis-Chadwick, F. (2010). Internet retailing: The past, the present and the future. International Journal of Retail & Distribution Management, 38(11/12), 943-965. https://doi.org/10.1108/09590551011086000
Dowd, K. O., & Liedtka, J. (1994). What corporations seek in MBA hires: A survey. The Magazine of the Graduation management Admission Council, 2.
Erdem, T., Swait, J., & Louviere, J. (2002). The impact of brand credibility on consumer price sensitivity. International Journal of Research in Marketing, 19(1), 1–19. https://doi.org/10.1016/s0167-8116(01)00048-9
Filieri, R. (2016). What makes an online consumer review trustworthy? Annals of Tourism Research, 58, 46–64. https://doi.org/10.1016/j.annals.2015.12.019
Fishbein, M., & Ajzen, I. (1977). Belief, attitude, intention, and behavior: An introduction to theory and research. Philosophy and Rhetoric, 10(2).
Flavián, C., & Guinalíu, M. (2006). Consumer Trust, perceived security and privacy policy. Industrial Management & Data Systems, 106(5), 601–620. https://doi.org/10.1108/02635570610666403
Fukuyama, F. (1995). Trust: The social virtues and the creation of prosperity (No. D10 301 c. 1/c. 2). Free Press Paperbacks.
Gonçalves Curty, R., & Zhang, P. (2013). Website features that gave rise to social commerce: A historical analysis. Electronic Commerce Research and Applications, 12(4), 260–279. https://doi.org/10.1016/j.elerap.2013.04.001
Grewal, D., Krishnan, R., Baker, J., & Borin, N. (1998). The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions. Journal of Retailing, 74(3), 331–352. https://doi.org/10.1016/s0022-4359(99)80099-2
Hajli, N., Sims, J., Zadeh, A. H., & Richard, M.-O. (2017). A Social Commerce Investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research, 71, 133–141. https://doi.org/10.1016/j.jbusres.2016.10.004
Han, S., Gupta, S., & Lehmann, D. R. (2001). Consumer price sensitivity and price thresholds, Journal of Retailing, 77(4), 435–456. https://doi.org/10.1016/s0022-4359(01)00057-4
Helson, H. (1964). Adaptation-level theory: an experimental and systematic approach to behavior. Harper and Row: New York.
Herrmann, A., Xia, L., Monroe, K. B., & Huber, F. (2007). The influence of Price Fairness on customer satisfaction: An empirical test in the context of automobile purchases. Journal of Product & Brand Management, 16(1), 49–58. https://doi.org/10.1108/10610420710731151
Hsu, C.-L., Chang, K.-C., & Chen, M.-C. (2011). The impact of website quality on customer satisfaction and purchase intention: Perceived playfulness and perceived flow as mediators. Information Systems and e-Business Management, 10(4), 549–570. https://doi.org/10.1007/s10257-011-0181-5
Jha, G. (2015). 6 Sampling Techniques: How to Choose a Representative Subset of the Population. Retrieved from blog.socialcops.com: https://blog.socialcops.com/academy/resources/6-sampling-techniqueschoose-representative-subset/
Jung, K., Cho, Y. C., & Lee, S. (2014). Online shoppers' response to price comparison sites. Journal of Business Research, 67(10), 2079–2087. https://doi.org/10.1016/j.jbusres.2014.04.016
Kalwani, M. U., & Yim, C. K. (1992). Consumer price and promotion expectations: An experimental study. Journal of Marketing Research, 29(1), 90. https://doi.org/10.2307/3172495
Konus, U., Verhoef, P., & Neslin, S. (2008). Multichannel Shopper segments and their covariates. Journal of Retailing, 84(4), 398–413. https://doi.org/10.1016/j.jretai.2008.09.002
Kotler, P., & Keller, K. (2006). Marketing Management (12 ed.). Upper Saddle River, New Jersey: Pearson Education Inc
Koufaris, M., & Hampton-Sosa, W. (2004). The development of Initial Trust in an online company by new customers. Information & Management, 41(3), 377–397. https://doi.org/10.1016/j.im.2003.08.004
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607–610. https://doi.org/10.1177/001316447003000308
Kumar, M. (2016). Consumer Behavior and Satisfaction In E-Commerce: A Comparative Study Based On Online Shopping Of Some Electronic Gadgets. Clear International Journal of Research in Commerce & Management, 7(7).
Kwahk, K.-Y., Ge, X., & Park, J.H. (2012). Investigating the Determinants of Purchase Intention in C2C e-commerce. International Scholarly and Scientific Research & Innovation, 6(9), 2378-2382.
Latif, Abdul and Abideen, Zain Ul. (2011). Effects of Television Advertising on Children: A Pakistani Perspective. European Journal of Economics, Finance and Administrative Sciences, Issue, 30, pp. 38-49
Le-Hoang, P. V. (2020). Factors affecting online purchase intention: The case of e-commerce on lazada. Independent Journal of Management & Production, 11(3), 1018. https://doi.org/10.14807/ijmp.v11i3.1088
Lim, Y. J., Osman, A., Salahuddin, S. N., Romle, A. R., & Abdullah, S. (2016). Factors influencing online shopping behavior: The mediating role of purchase intention. Procedia Economics and Finance, 35, 401–410. https://doi.org/10.1016/s2212-5671(16)00050-2
Limayem, M., Khalifa, M., & Frini, A. (2000). What makes consumers buy from internet? A longitudinal study of online shopping. IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans, 30(4), 421–432. https://doi.org/10.1109/3468.852436
Lisichkova, N., & Othman, Z. (2017). The impact of influencers on online purchase intent.
Lohse, G. L., & Spiller, P. (2006). Internet retail store design: How the user interface influences traffic and sales. Journal of Computer-Mediated Communication, 5(2). https://doi.org/10.1111/j.1083-6101.1999.tb00339.x
Lu, L.-C., Chang, W.-P., & Chang, H.-H. (2014). Consumer attitudes toward blogger’s sponsored recommendations and purchase intention: The effect of sponsorship type, product type, and Brand Awareness. Computers in Human Behavior, 34, 258–266. https://doi.org/10.1016/j.chb.2014.02.007
Malaysian Communications and Multimedia Commission. (2020). Internet Users Survey 2020. Retrieved September 23, 2021, from https://www.mcmc.gov.my/skmmgovmy/media/General/pdf/IUS-2020-Report.pdf.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of Organizational Trust. The Academy of Management Review, 20(3), 709. https://doi.org/10.2307/258792
Mayhew, G. E., & Winer, R. S. (1992). An empirical analysis of internal and external reference prices using scanner data. Journal of Consumer Research, 19(1), 62. https://doi.org/10.1086/209286
Mirabi, V., Akbariyeh, H., & Tahmasebifard, H. (2015). A study of factors affecting on customers purchase intention. Journal of Multidisciplinary Engineering Science and Technology (JMEST), 2(1).
Mohseni, S.,& Sreenivasan, J. (2014). The impact of user characteristics in online purchase intention in tourism industry. Reef Resources Assessment and Management Technical Paper, 40(1), 399-404
Moorthi, K., Dhiman, G., Arulprakash, P., Suresh, C., & Srihari, K. (2021). A survey on impact of data analytics techniques in e-commerce. Materials Today: Proceedings. https://doi.org/10.1016/j.matpr.2020.10.867
Nakandala, D., Samaranayake, P., Lau, H., & Ramanathan, K. (2017). Modelling information flow and sharing matrix for fresh food supply chains. Business Process Management Journal, 23(1), 108–129. https://doi.org/10.1108/bpmj-09-2015-0130
Park, H., Xiang, Z., Josiam, B., & Kim, H. (2013). Personal profile information as cues of credibility in online travel reviews. Anatolia, 25(1), 13–23. https://doi.org/10.1080/13032917.2013.820203
Paul A. Pavlou (2003) Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model, International Journal of Electronic Commerce, 7:3, 101-134, DOI: 10.1080/10864415.2003.11044275
Pearson, J. M., Pearson, A., & Green, D. (2007). Determining the importance of key criteria in web usability. Management Research News, 30(11), 816–828. https://doi.org/10.1108/01409170710832250
Permatasari, A., & Kuswadi, E. (2017). The Impact of Social Media on Consumers’ Purchase Intention: A Study of Ecommerce Sites in Jakarta, Indonesia. Review of Integrative Business and Economics Research, 6(1). https://doi.org/2304-1013
Putro, H., & Haryanto, B. (2015). Factors affecting purchase intention of online shopping in Zalora Indonesia. British Journal of Economics, Management & Trade, 9(1), 1–12. https://doi.org/10.9734/bjemt/2015/18704
Ramayah, T., & Ignatius, J. (2010). Intention to shop online: The mediating role of perceived ease of use. Middle-East journal of scientific research, 5(3), 152-156.
Reibstein, D. J. (2002). What attracts customers to online stores, and what keeps them coming back? Journal of the Academy of Marketing Science, 30(4), 465–473. https://doi.org/10.1177/009207002236918
Rizwan, M., Umair, S. M., Bilal, H. M., Akhtar, M., & Bhatti, M. S. (2014). Determinants of customer intentions for online shopping: A study from Pakistan. Journal of Sociological Research, 5(1). https://doi.org/10.5296/jsr.v5i1.6565
Rogers, E. M. (2010). Diffusion of innovations. Simon and Schuster.
Ru, L. J., Kowang, T. O., Long, C. S., Fun, F. S., & Fei, G. C. (2021). Factors influencing online purchase intention of Shopee’s consumers in Malaysia. International Journal of Academic Research in Business and Social Sciences, 11(1). https://doi.org/10.6007/ijarbss/v11-i1/8577
Sahney, S., Ghosh, K., & Shrivastava, A. (2013). Conceptualizing consumer “trust” in online buying behaviour: An empirical inquiry and model development in Indian context. Journal of Asia Business Studies, 7(3), 278–298. https://doi.org/10.1108/jabs-jul-2011-0038
Salim Khraim, H. (2011). The influence of brand loyalty on cosmetics buying behavior of UAE female consumers. International Journal of Marketing Studies, 3(2). https://doi.org/10.5539/ijms.v3n2p123
Saputra, A. M., Lubis, P. H., & Nizam, A. (2020). Factors impacting millennial online purchase intention with web experience intensity as moderation. International Journal of Business Management and Economic Review, 03(03), 01–16. https://doi.org/10.35409/ijbmer.2020.3174
Senecal, S., & Nantel, J. (2004). The influence of online product recommendations on consumers’ online choices. Journal of Retailing, 80(2), 159–169. https://doi.org/10.1016/j.jretai.2004.04.001
Shah, S. S. H., Aziz, J., Jaffari, A. R., Waris, S., Ejaz, W., Fatima, M., & Sherazi, S. K. (2012). The impact of brands on consumer purchase intentions. Asian Journal of Business Management, 4(2), 105-110.
Shiau, W.-L., & Chau, P. Y. K. (2015). Does altruism matter on online group buying? perspectives from egotistic and altruistic motivation. Information Technology & People, 28(3), 677–698. https://doi.org/10.1108/itp-08-2014-0174
Sin, S. S., Nor, K. M., & Al-Agaga, A. M. (2012). Factors affecting Malaysian young consumers’ online purchase intention in social media websites. Procedia - Social and Behavioral Sciences, 40, 326–333. https://doi.org/10.1016/j.sbspro.2012.03.195
Sinha, I., & Batra, R. (1999). The effect of consumer price consciousness on private label purchase. International Journal of Research in Marketing, 16(3), 237–251. https://doi.org/10.1016/s0167-8116(99)00013-0
Suresh A, Shasikala R (2011) Identify factors of customer perceived risk toward online shopping in India. International conference on Information and Financial Engineering 12.
Suresh A, Shasikala R (2011) Identify factors of customer perceived risk toward online shopping in India. International conference on Information and Financial Engineering 12.
Wakefield, K. L., & Inman, J. J. (2003). Situational price sensitivity: The role of consumption occasion, social context and income. Journal of Retailing, 79(4), 199–212. https://doi.org/10.1016/j.jretai.2003.09.004
Wang, R. J.-H., Malthouse, E. C., & Krishnamurthi, L. (2015). On the go: How mobile shopping affects customer purchase behavior. Journal of Retailing, 91(2), 217–234. https://doi.org/10.1016/j.jretai.2015.01.002
Wickliffe, V. P., & Pysarchik, D. T. (2001). A look at product attributes as enhancers of group integration among US and Korean consumers. International Journal of Retail & Distribution Management.