A SWOT Analysis With A Digital Transformation: A Case Study For Hospitals In The Pharmaceutical Supply Chain
Article Sidebar
Main Article Content
Abstract
The pharmaceutical business meets all requirements for a complicated and tightly regulated sector, including multi-stakeholder participation. The objective is to study digital transformation strategies in hospitals to improve the safety and convenience of pharmaceutical services when providing healthcare services. In this study, a SWOT analysis is performed to identify strengths, weaknesses, opportunities, and threats with a digital transformation case study for hospitals in the pharmaceutical supply chain in Ho Chi Minh City, Vietnam. Information source for SWOT analysis of published articles and reports in the following aspects: Digital transformation environment of hospitals in the global pharmaceutical supply chain; new technology with reliability, safety, and security; Culture with human resources and customer experience; Laws and policies. The outcomes of the SWOT analysis highlight the opportunities, threats, weaknesses, and opportunities. The SWOT matrix and pertinent strategies should be used by hospitals in the pharmaceutical supply chain to maximize their strengths and opportunities while minimizing risks or managing their weaknesses and issues with the digital transformation. Finally, decision-makers and stakeholders are urged to apply the lessons learned from SWOT analysis and planning to the hospital's role in building a reliable pharmaceutical supply chain. The consequences of this study include integrating potent new technology, revising methods, and redesigning organizational structure in order to alter and modernize a pharmaceutical supply chain operation.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
All articles published in JIWE are licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) License. Readers are allowed to
- Share — copy and redistribute the material in any medium or format under the following conditions:
- Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use;
- NonCommercial — You may not use the material for commercial purposes;
- NoDerivatives — If you remix, transform, or build upon the material, you may not distribute the modified material.
References
D. Raijada, K. Wac, E. Greisen, J. Rantanen, and N. Genina, "Integration of personalized drug delivery systems into digital health", Advanced drug delivery reviews, vol. 176, 113857, 2021.
M. Mooij, O. Foss, and B. Brost, "Integrating the experience: Principles for digital transformation across the patient journey", Digital Health, vol. 8, pp. 1-7, 2022. doi: 10.1177/20552076221089100
G. Petrova, and V. Andonova, "Application of Digital Technologies in The Pharmaceutical Sector", International Interdisciplinary Virtual Meeting “Alumni Club and Friends”, pp. 125-131, 2021.
M. Baker, "Digital transformation", Buckingham Business Monographs, 2015.
I. M. Kavaliauskiene, H. I. Cebeci, S. Ghorbani, and R. Cincikaite, "An Integrated Approach for Evaluating Lean Innovation Practices in the Pharmaceutical Supply Chain", Logistics, vol. 5, no. 4, 74, 2021.
N. S. Zhang, W. He, and P. S. Tan, "Understanding local pharmaceutical supply chain visibility", Operational Research, vol. 25, pp. 234-239, 2008.
P. Global, "From visionto decision Pharma",2020. https://www.pwc.com/pharma2020.
M. Wang, and F. Jie, "Managing supply chain uncertainty and risk in the pharmaceutical industry", Health services management research, vol. 33, no. 3, pp. 156-164, 2020. doi: 10.1177/0951484819845305.
S. Javaid, "Digital Transformation in Pharma: Technologies & Trends", AI Multiple: https://research.aimultiple.com/digital-transformation-pharma/, 2021.
A. Cameron, T. H. Pham, J. Atherton, D. H. Nguyen, T. P. Nguyen, S. T. Tran, T. N. Nguyen, H. Y. Trinh, and S. Hajkowicz, "Vietnam’s future digital economy–Towards 2030 and 2045", Brisbane: Commonwealth Scientific and Industrial Research Organisation, 2019.
S. Ghazinoory, M. Abdi, M. A. Mehr, "SWOT methodology: a state-of-the-art review for the past, a framework for the future", Journal of business economics and management, vol. 12, no. 1, pp. 24-48, 2011. doi: 10.3846/16111699.2011.555358.
Ho Chi Minh City Department of Health, “Development of clinical pharmacy, pharmaceutical supply chain period 2021-2025", https://medinet.gov.vn/chuyen-muc/trien-khai-chuong-trinh-hanh-dong-thuc-hien-nghi-quyet-dai-hoi-dang-bo-so-y-te-cmobile4694-63871.aspx, 2021.
H. N. K. Giao, N. T. A. Thy, B. N. Vuong, T. V. Kiet, L. T. P. Lien, "Outpatient satisfaction at private general hospitals in Ho Chi Minh City, Vietnam", Journal of Asian Finance, Economics and Business, vol. 7, no .7 pp. 323-334, 2020.
G. Saeed, J. C. Kohler, R. E. Cuomo, and T. K. Mackey, "A systematic review of digital technology and innovation and its potential to address anti-corruption, transparency, and accountability in the pharmaceutical supply chain", Expert Opinion on Drug Safety, vol. 2,no. 8 pp. 1061-1088, 2022. doi: 10.1080/14740338.2022.2091543.
S. K. Panda, and S. C. Satapathy, "Drug traceability, and transparency in medical supply chain using blockchain for easing the process and creating trust between stakeholders and consumers", Personal and Ubiquitous Computing, pp. 1-17, 2021. doi: 10.1007/s00779-021-01588-3.
T. K. Mackey, and R. E. Cuomo, "An interdisciplinary review of digital technologies to facilitate anti-corruption, transparency and accountability in medicines procurement", Global health action, vol. 13, no. sup1, 1695241, 2020. doi: 10.1080/16549716.2019.1695241 .
F. Jamil, L. Hang, K. Kim, and D. H. Kim, "A novel medical blockchain model for drug supply chain integrity management in a smart hospital", Electronics, vol. 8, no. 5, 505, 2019.
M. C. Kees, J. A. Bandoni, and M. S. Moreno, "An optimization model for managing the drug logistics process in a public hospital supply chain integrating physical and economic flows", Industrial & Engineering Chemistry Research, vol. 58, no.9, pp. 3767-3781, 2019. doi: 10.1021/acs.iecr.8b03968.
A. Barnett, M. Winning, S. Canaris, M. Cleary, A. Staib, and C. Sullivan, "Digital transformation of hospital quality and safety: real-time data for real-time action", Australian Health Review, vol. 43 ,no. 6, pp. 656-661, 2018. doi: 10.1071/AH18125.
X. Xie, Z. Fang, L. Chen, Q. Lu, T. Tan, Z. Ye, and M. Pitt, "Facilitating Patient-Centric Thinking in Hospital Facility Management: A Case of Pharmaceutical Inventory", Buildings, vol. 12, no. 7, 888, 2022.
A.L. Dzierba, T. Pedone, M.K. Patel, A. Ciolek, M. Mehta, K. Berger, L.G. Ramos, V.D. Patel, A. Littlefield, T. Chuich, H.B. May, J. Muir, B.S. Verkerk, T. Poon, C.D. Nigoghossian, P. Nikolos, M. Gunther, J. Shah, "Rethinking the Drug Distribution and Medication Management Model: How a New York City Hospital Pharmacy Department Responded to COVID-19", Journal of the American College of Clinical Pharmacy, vol. 3,no. 8, pp. 1471-1479, 2020. doi: 10.1002/jac5.1316.
World Health Organization, "Global strategy on digital health 2020-2025", https://apps.who.int/iris/handle/10665/344249, 2021.
J. A. Gomez, "Digital health in pharmaceutical care", Proceedings of the International Research Conference in Health Sciences, 2022.
H. J. Warraich, R. M. Califf, and H. M. Krumholz, "The digital transformation of medicine can revitalize the patient-clinician relationship", NPJ digital medicine, vol. 1, no. 1, pp. 1-3, 2018.
R. M. Verdugo, M. A. C. Hernández, M. A. R. Cortés, J. L. P. Andrés, "A new definition and refocus of pharmaceutical care: the Barbate Document", Farmacia Hospitalaria: Organo Oficial de Expresion Cientifica de la Sociedad Espanola de Farmacia Hospitalaria, vol. 44, no. 4, pp. 158-162, 2020.
M. Filiz, "Metaverse and A Swot Analysis of Turkish Health System", Turkish Research Journal of Academic Social Science, vol. 5, no. 1, pp. 61-68, 2022.
M. P. Johnston, "Secondary data analysis: A method of which the time has come", Qualitative and Quantitative Methods in Libraries, vol. 3, no. 3, pp. 619-626, 2014.
P. Rauch, U. J. Wolfsmayr, S. A. Borz, M. Triplat, N. Krajnc, M. Kolck, R. Oberwimmer, C. Ketikidis, A. Vasiljevic, M. Stauder, C. Mühlberg, R. Derczeni, M. Oravec, I. Krissakova, M. Handlos, "SWOT analysis and strategy development for forest fuel supply chains in South East Europe", Forest Policy and Economics, vol. 61, pp. 87-94, 2015. doi: 10.1016/j.forpol.2015.09.003.
C. Vlados, "On a correlative and evolutionary SWOT analysis", Journal of Strategy and Management, vol. 12, no. 3, pp. 347-363, 2019. doi: 10.1108/JSMA-02-2019-0026.
P. Agrawal, and R. Narain, "Digital supply chain management: An Overview", IOP Conference Series: Materials Science and Engineering, vol. 455, no. 1, 012074, 2018. doi: 10.1088/1757-899X/455/1/012074
L. Wu, X. Yue, A. Jin, and D. C. Yen, "Smart supply chain management: a review and implications for future research". The International Journal of Logistics Management, vol. 27, no. 2, pp. 395-417, 2016. doi: 10.1108/IJLM-02-2014-003.
J. Reis, M. Amorim, N. Melão, Y. Cohen, and M. Rodrigues, "Digitalization: A literature review and research agenda", International Joint conference on industrial engineering and operations management, pp. 443--456, 2019. doi: 10.1007/978-3-030-43616-2_47.
S. L. M. Keong, and Z. C. Embi, "A Systematic Review on Non-Functional Requirements Documentation in Agile Methodology", Journal of Informatics Web Engineering, vol. 1, no. 2, pp. 19-29, 2022.
W. Mengist, T. Soromessa, and G. Legese, "Method for conducting systematic literature review and meta-analysis for environmental science research", MethodsX, vol. 7, 100777, 2020.
Electronic Health Administration- Ministry of Health, V.N., "The National Health Digital Transformation Conference", https://ehealth.gov.vn/Index.aspx?action=Content&MenuChildID=406&type=33, 2020.
N.H.K. Quan, "International Integration of Pharmaceutical Supply Chains in Vietnam: An Overview of Challenges and Opportunities at Hospitals in Ho Chi Minh City", International Journal of Medical and Health Sciences Research, vol. 7, no. 1, pp. 37-48, 2020.
J. Suh, and N. F. Emtage, "Identification of strengths, weaknesses, opportunities and threats of the community-based forest management program", Annals of Tropical Research, vol. 27, no. 1, pp.55-66, 2005.
N. Hasan, A. A. Aziz, A. Mahmud, N. A. BintiHamzah, and N. Z. A. Rahman, "Localization Techniques Overview Towards 6G Communication", Journal of Informatics Web Engineering, vol. 1,no. 1, pp. 35-47, 2022.
I. Ilin, O. Iliyaschenko, and A. Konradi, "Business model for smart hospital health organization", SHS Web of Conferences, vol. 44, 00041, 2018. doi: 10.1051/shsconf/20184400041.
V. Bozic, "Smart hospital–our experience", Smart Cities and Regional Development Journal, vol 3, no. 2, pp. 95-99, 2019.
Y. Kodolitsch, A. M. Bernhardt, P. N. Robinson, T. Kolbel, H. Reichenspurner, S. Debus, and C. Detter, "Analysis of strengths, weaknesses, opportunities, and threats as a tool for translating evidence into individualized medical strategies (I-SWOT)", Aorta, vol 3, no. 03, pp. 98-107, 2015.
M. A. Benzaghta, A. Elwalda, M. M. Mousa, I. Erkan, and M. Rahman, "SWOT analysis applications: An integrative literature review", Journal of Global Business Insights, vol. 6, no. 1, pp. 55-73, 2021.
M. Holweg, and P. Helo, "Defining value chain architectures: Linking strategic value creation to operational supply chain design", International Journal of Production Economics, vol. 147, pp. 230-238, 2014. doi: 10.1016/j.ijpe.2013.06.015.
N. H. Tien, and H. T. T. Minh, "Challenges for Vietnamese Business Leaders in the Era of International Economic Integration and Industrial Revolution 4.0", International Journal of Commerce and Management Research, vol. 5, no. 5, pp. 19-24, 2019.
D. Burke, P. Godbole, and A. Cash, "Hospital transformation: From failure to success and beyond", 2019.
D. M. Tran, C. L. Thwaites, J. I. V. Nuil, J. McKnight; A. P. Luu, and C. Paton, "Digital Health Policy and Programs for Hospital Care in Vietnam: Scoping Review", Journal of medical Internet research, vol. 24, no. 2, e32392, 2022.
H. Y. N. Thi, T. T. N. Ngoc, M. T. D. Tran, D. V. Do, L. D. Pham, and Ng. D. T. Le, "Job satisfaction of clinical pharmacists and clinical pharmacy activities implemented at Ho Chi Minh city, Vietnam", PloS one, vol. 16, no. 1, e0245537, 2021. doi: 10.1371/journal.pone.0245537.
M. L. Tseng, H. M. Ha, K. J. Wu, and B. Xue, "Healthcare industry circular supply chain collaboration in Vietnam: vision and learning influences on connection in a circular supply chain and circularity business model", International Journal of Logistics Research and Applications, vol. 25, no. 4-5, pp. 743-768, 2022. doi: 10.1080/13675567.2021.1923671.
N. H. K. Quan, and P. Rajagopal, "Transforming model of the pharmaceutical supply chain: a conceptual framework at hospitals in Viet Nam", International Journal of Advances in Engineering and Management, vol. 3, pp.245-252, 2021.
N. H. K. Quan, and P. Rajagopal, "Questionnaire Designing on the Pharmaceutical Supply Chain Model: A Pilot Study in Ho Chi Minh City, Vietnam", International Journal of Supply Chain Management, vol. 11, pp. 1-9, 2022.
T. H. Dang, T. A. Nguyen, M. H. Van, O. Santin, O. M. T. Tran, and P. Schofield, "Patient-centered care: Transforming the health care system in Vietnam with support of digital health technology", Journal of Medical Internet Research, vol. 23, no. 6, e24601, 2021.