Jia Yi, Jou, Lew Sook Ling, and Tan Li Tao. “Hybrid Sentiment Analysis Model for Customer Feedback Interpretation Using Lexicon, Machine Learning and Deep Learning Techniques”. Journal of Informatics and Web Engineering 5, no. 1 (February 14, 2026): 52–68. Accessed February 17, 2026. https://journals.mmupress.com/index.php/jiwe/article/view/2266.