JIA YI, J.; SOOK LING, L.; LI TAO, T. Hybrid Sentiment Analysis Model for Customer Feedback Interpretation Using Lexicon, Machine Learning and Deep Learning Techniques. Journal of Informatics and Web Engineering, [S. l.], v. 5, n. 1, p. 52–68, 2026. DOI: 10.33093/jiwe.2026.5.1.4. Disponível em: https://journals.mmupress.com/index.php/jiwe/article/view/2266. Acesso em: 17 feb. 2026.