Madon, Hariyani, and Kuldip Kaur Maktiar Singh. “A Cross-Cultural Pragmatic Study of Online Complaints by Japanese and Malaysian Hotel Guests in English”. Journal of Communication, Language and Culture 3, no. 1 (January 30, 2023): 71–97. Accessed April 19, 2024. https://journals.mmupress.com/index.php/jclc/article/view/512.