TAI, Tong-Ern; HAW, Su-Cheng; KONG, Wan-Er; NG, Kok-Why. Performance Evaluation of Machine Learning Techniques on Resolution Time Prediction in Helpdesk Support System. International Journal on Robotics, Automation and Sciences, [S. l.], v. 6, n. 2, p. 59–68, 2024. DOI: 10.33093/ijoras.2024.6.2.9. Disponível em: https://journals.mmupress.com/index.php/ijoras/article/view/1078. Acesso em: 25 jul. 2026.