Tai, T.-E., Haw, S.-C., Kong, W.-E. and Ng, K.-W. 2025. Performance Evaluation of Machine Learning Techniques on Resolution Time Prediction in Helpdesk Support System. International Journal on Robotics, Automation and Sciences. 6, 2 (Jan. 2025), 59–68. DOI:https://doi.org/10.33093/ijoras.2024.6.2.9.