INUWA, M. Indirect Effect of Customer Relations on Leadership/Top Management, Employee Relations and Process Management in Examining the Readiness of SMEs to Implement Lean Initiatives: DOI: https://doi.org/10.33093/ijomfa.2024.5.1.4. International Journal of Management, Finance and Accounting, [S. l.], v. 5, n. 1, p. 85–110, 2024. DOI: 10.33093/ijomfa.2024.5.1.4. Disponível em: https://journals.mmupress.com/index.php/ijomfa/article/view/832. Acesso em: 13 may. 2024.