BUSTAMI, D. K.; NOVIARISTANTI, S. Service Quality Analysis of Tokopedia Application Using Text Mining Method. International Journal of Management, Finance and Accounting, [S. l.], v. 3, n. 1, p. 1–21, 2022. DOI: 10.33093/ijomfa.2022.3.1.1. Disponível em: https://journals.mmupress.com/index.php/ijomfa/article/view/165. Acesso em: 5 may. 2024.